Once a software license, subscription, or activation key has been issued or the setup process has been initiated, the order cannot be canceled.
Before activation: You may request cancellation within 24 hours of purchase if the software license or installation has not yet been activated or delivered.
After activation or download: Cancellations are not permitted once access credentials, installation files, or activation keys are shared.
Subscription renewals: To avoid unwanted charges, please ensure you cancel your software subscription before the renewal date. Renewal fees are non-refundable once processed.
For physical products (e.g., devices, hardware, accessories, or merchandise):
Order cancellation window: Orders can be canceled within 24 hours of placing the order or before dispatch, whichever is earlier.
Post-dispatch: Once an order has been shipped, cancellation requests cannot be processed. You may refer to our Return & Refund Policy for further assistance.
Custom or made-to-order items: Cancellation is not allowed after order confirmation, as these items are prepared specifically for you.
To request a cancellation, please contact our support team at:
📧 support@istoremart.com
📞 +91-9386653122
Include your order number, product name, and payment details for faster processing.
If your cancellation request is approved:
Refunds will be processed to your original payment method within 7–10 business days.
Transaction or gateway fees and GST (if any) may be deducted from the refund amount.
Our company reserves the right to cancel any order due to product unavailability, pricing errors, or suspected fraudulent activity. In such cases, you will be notified and issued a full refund.
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