Refund Policy — Software

1. Free Trial

We offer a free trial so users can evaluate features and functionality before payment. We recommend exploring the software fully during the trial to ensure it meets your business needs.

2. Refund Eligibility

Refunds are provided only under the following conditions:

1. You have been charged incorrectly or more than once for the same service.
2. You purchased a plan by mistake and have not used any premium features.
3. You experience technical issues that prevent you from using the service, and our support team is unable to resolve the issue within a reasonable time (usually 7 working days).

3. Non-Refundable Situations

Refunds will not be provided in these cases:

1. If the refund request is made after 7 days of purchase.
2. If you simply change your mind or decide not to use the software after purchase.
3. If you have used any premium features or downloaded invoices, reports, etc.
4. If you fail to cancel your subscription before the renewal date.

4. Subscription Cancellation

You may cancel at any time from your account dashboard. Once canceled, you will not be charged for the next billing cycle. However, no refund will be issued for the current billing period.

5. Refund Process

If you are eligible for a refund, please follow these steps:

1. Contact our support team (details below).
2. Include your invoice number, registered email ID, and reason for the refund.
3. Our team will review your request within 3–5 business days.
4. If approved, the refund will be processed to your original payment method within 7–10 business days.

Refund Policy for Physical Products 

At istoremart.com, we aim to ensure that our customers are completely satisfied with their purchases. Our refund policy applies only to physical products (hardware, accessories, peripherals, or tangible goods) purchased through our website.

1. Eligibility for Refund or Replacement

• You may request a refund or replacement within 7 days of receiving the product.

• To be eligible, the item must be:

  • Unused and in its original condition.

  • In its original packaging with all accessories, manuals, and tags intact.

  • Accompanied by a valid proof of purchase (invoice/order ID).

2. Non-Returnable / Non-Refundable Items

Refunds or replacements will not be accepted for the following:

• Products damaged due to misuse, improper handling, or installation.

• Items not purchased directly from istoremart.com.

• Consumable items (e.g., printer cartridges, batteries) once opened.

• Customized or made-to-order products.

• Products sold under “Clearance” or “Final Sale” category.

3. Damaged or Defective Products

• If your product arrives damaged or defective, notify us within 48 hours of delivery.

• Please provide photo or video proof of the damage along with your order details.

• We will arrange for a pickup and replacement or initiate a refund after inspection.

• If the product is not found defective upon inspection, only a partial refund (minus shipping costs) may be issued.

4. Return Process

To initiate a return:

1. Contact our support team at support@istoremart.com or call [Insert Phone Number].

2. Mention your order number, reason for return, and attach photos (if applicable).

3. Once approved, we’ll provide a Return Authorization and pickup details.

4. Pack the product securely in its original box with all items.

Returns without prior authorization will not be accepted.

5. Refund Timeline

• After receiving and inspecting the returned item, we will notify you of the refund status.

• If approved, your refund will be processed within 5–7 business days to your original payment method.

• Shipping and handling charges are non-refundable, unless the return is due to our error.

6. Exchange Policy

• Exchanges are subject to product availability.

• If the same item is unavailable, we may offer an equivalent product or refund.

7. Cancellation of Order

• Orders can be canceled before dispatch only.

• Once shipped, the order will be processed under the return policy.

8. Contact Us

If you have questions or want to request a refund, contact: