Thank you for shopping with istoremart.com.
We value your trust and strive to ensure a seamless shopping experience. This Return Policy applies to all purchases made through our website and covers both physical products (IT hardware, accessories) and software products (licenses, SaaS, or digital downloads).
You may request a return or replacement if:
The item was received damaged, defective, or incorrect.
The return request is made within 7 days of delivery.
The product is unused, in its original packaging, with all accessories, manuals, and invoices.
Software licenses, SaaS subscriptions, and digital downloads are non-returnable once the license key, activation code, or download link has been delivered.
However, you may be eligible for a refund or reactivation in the following cases:
The product could not be activated due to a technical issue from our end.
The license key delivered was invalid or non-functional.
Duplicate payment was made for the same product.
We do not accept returns for:
Software once activated, installed, or downloaded.
Opened or used physical items not found defective.
Items damaged due to customer mishandling or improper installation.
Products purchased under “Clearance,” “Final Sale,” or “Non-Returnable” category.
Email us at support@istoremart.com within the return window (7 days for physical goods; 48 hours for software issues).
Include your order number, reason for return, and (for physical items) photos or videos showing the issue.
Once your return request is reviewed and approved:
For physical items – we will arrange pickup or provide return shipping instructions.
For software – we may request remote verification or logs to confirm technical issues.
After receiving and inspecting the item or verifying the software issue:
Approved physical returns – Refund or replacement will be processed within 5–7 business days.
Approved software cases – Refund will be issued only after confirmation of license deactivation or technical fault.
Refunds are made to the original payment method used for the order.
Return shipping costs are borne by the customer unless the product was defective, damaged, or incorrectly shipped.
In such cases, istoremart.com will bear the shipping charges.
Orders can be canceled before dispatch or activation only.
Once a software license or activation link has been issued, cancellation or refund is not possible.
Exchanges for physical items are allowed only for identical replacements (same model/product).
If the item is out of stock, a full refund or alternate product may be offered.
For returns, cancellations, or product-related support:
📧 Email: support@istoremart.com
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