Once your Order is successfully placed, you will receive a confirmation over email and text message from iStoremart.
iStore charges a fee that is non-refundable in case of cancellation/return to maintain the platform and ensure a smooth user experience. 24 Hours/Next Day Delivery Fee: This fee ensures faster shipping. Non-refundable in case of cancellation/return. Refund of platform fee/24 Hours/Next Day Delivery Fee: a> If the order is lost before delivery, the complete order amount will be refunded if paid online, including the platform fee. b> If a customer cancels an order after 48 hours ,platform fee and other charges will not be refunded. c> If there is order cancellation from Techno Trade Mart end, platform charges will be refunded.
Standard delivery time is 6-8 days, however for some products delivery time may vary depending upon the availability or depending upon the size of the order.
Stock availability,Size of the order,Shipping Address,Size of the product,Make to Order products
Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS or user dashboard advising you on the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.
You receive a confirmation call for your order to verify if there isn't any change with your order.
Our order status is updated to you via emails and sms/ user dashboard at every step. Once your order is placed you would receive an sms and an email with your order details. Once your order is dispatched you receive an sms with your tracking details. Please check your spam and old sms-es for the status of your order, if you don't see any updates. In case of any unforeseen events which delay your order you would receive a special update from our end.
Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.
Unfortunately no, however you can simply place another order.
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below: a) Net Banking 5-7 business days. b)Debit Card 5-7 business days c) Credit Card 7-21 business days .
If you have received a mail/message from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. TTM will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.
It takes 7-10 working days for the money to be credited to your account.
english
