Thank you for shopping at istoremart.com.
We are committed to delivering your products quickly, safely, and efficiently. This policy explains how shipping and delivery are handled for both physical and digital products purchased through our website.
We currently ship physical products across India and to select international destinations.
Digital products (software, license keys, or SaaS subscriptions) are delivered electronically via email or user dashboard access.
Orders for in-stock physical products are processed within 1–2 business days after payment confirmation.
Customized or special-order items may require additional processing time.
Orders placed on weekends or public holidays are processed on the next working day.
Domestic Shipping (India): 3–7 business days (depending on your location).
International Shipping: 7–15 business days (depending on destination and customs clearance).
You will receive an email and/or SMS with your tracking ID once the order is shipped.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or logistical issues beyond our control.
Software license keys, activation codes, or download links are delivered instantly or within 24 hours of purchase.
SaaS subscriptions are activated automatically, and details are shared via your registered email.
Shipping costs are calculated at checkout based on weight, dimensions, and delivery location.
Free shipping may be available on selected products, promotions, or order values.
For international shipments, customers are responsible for custom duties, taxes, or import fees (if applicable).
Once dispatched, you will receive an email/SMS containing your tracking number and courier partner details.
You can track your shipment on the courier’s website or via your istoremart.com account dashboard.
If your order is delayed or lost:
Contact our support team with your order ID and tracking number.
We will coordinate with the courier to resolve the issue promptly.
In case the product is lost in transit, we will offer a replacement or full refund.
Please ensure your shipping address and contact details are accurate at checkout.
Orders returned due to incorrect or incomplete addresses may incur additional re-shipping charges.
We are not responsible for failed deliveries due to incorrect details provided by the customer.
If you receive a damaged or tampered package:
Do not accept the delivery or note the issue with the courier.
Capture photos/videos of the condition.
Report the issue to support@istoremart.com within 48 hours of delivery.
We will arrange for an inspection, replacement, or refund as applicable.
For questions or concerns about your shipment:
📧 Email: support@istoremart.com
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